Customer Care

Additional sales can really boost income and thrill parents with the results. Get organised and put new ideas into place.

Our key 25 documents relating to delivery of high quality childcare.

Nearly 100 documents relating to Customer Care within your early years setting. Included here is the word document reference list to support you amending and building your own handbook.

The paperwork you need to ensure you are recording all the correct information for any Complaints you receive.

Our processes, guides and working documents will help you implement a consistent Customer Experience for the best results.

Ask your customers what you need to do to improve - both children and staff. These surveys provide all you need to do that.

Our range of Inclusion documents ensure that you have all that you need to manage children with SEND.

Get your Marketing underway with our practical organisers and templates.

Get yourself organised with out Graduation and parents Evening documentation.

Develop your vision and values with these useful tools. Scroll down to see the full list of contents. When you purchase you will also get a full list of all Customer Care Documents.

Building relationships with parents can take time and understanding. Introducing them to who we are and what we do can smooth the path to their understanding. Here we look at some of the parent facing policies.